Privacy Policy

This Privacy Policy explains what personal data is collected and processed by the online store www.diviturki.lv, owned by SIA “DIVI TURKI”, and how this information is used and protected.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and the applicable laws of the Republic of Latvia.

1. Data Controller

SIA “DIVI TURKI”
Registration No.: 40103549306
Registered office: Riharda Vāgnera iela 14, Rīga, LV-1050, Latvia
E-mail: info@diviturki.lv
Phone: +371 29243768

2. What Personal Data We Collect

When placing an order or creating a customer account, we may collect the following information:

full name;
telephone number;
e-mail address;
delivery address;
selected Omniva parcel locker;
other information required to complete your order.

When registering a customer account, we also store the account information necessary for authentication and access to your account.

3. Purpose of Processing Personal Data

Your personal data is processed for the following purposes:

processing and fulfilling orders;
arranging the delivery of goods;
communicating with customers regarding their orders;
providing and maintaining customer accounts;
complying with applicable legal obligations;
improving the functionality and performance of our online store.

We do not use your personal data for marketing or promotional e-mails without your prior consent.

4. Sharing Personal Data with Third Parties

Personal data may only be shared with service providers whose involvement is necessary to complete your order, including:

Omniva – for parcel delivery services;
Klix by Citadele – for secure payment processing;
public authorities where disclosure is required by applicable law.

We do not sell or disclose personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

6. Data Retention

Personal data is retained only for as long as necessary to fulfil orders, comply with legal obligations and resolve any potential disputes or claims.

After the applicable retention period, personal data is securely deleted or anonymised.

7. Cookies

Our website uses cookies to:

ensure the proper operation of the website;
remember user preferences;
analyse website traffic;
improve the overall user experience.

You can manage or disable cookies through your web browser settings or by using the cookie consent banner available on our website.

8. Your Rights

Under the GDPR, you have the right to:

obtain information about the processing of your personal data;
request correction of inaccurate personal data;
request the deletion of your personal data where permitted by law;
request restriction of data processing;
withdraw your consent at any time where processing is based on consent;
lodge a complaint with the Data State Inspectorate of Latvia if you believe your rights have been violated.

9. Contact Information

If you have any questions regarding the processing of your personal data, please contact us:

E-mail: info@diviturki.lv
Phone: +371 29243768

Last updated: July 1, 2026.