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Return Policy
This Return Policy sets out the procedure for exercising the right of withdrawal, returning goods, submitting complaints and receiving refunds for purchases made through the online store www.diviturki.lv.
1. Right of withdrawal within 14 days
A Buyer who is a consumer has the right to withdraw from a distance contract within 14 days without giving any reason, except in cases where the right of withdrawal does not apply under applicable laws and regulations.
The withdrawal period begins on the day when the Buyer, or a third party designated by the Buyer, receives the goods.
To exercise the right of withdrawal, the Buyer must inform SIA “DIVI TURKI” of the decision to withdraw from the purchase before the expiry of the 14-day period by means of a clear statement:
E-mail: info@diviturki.lv
Phone: +371 29243768
The Buyer is advised to include the order number, contact details and information about the product from which the Buyer wishes to withdraw.
After notifying the Seller of the withdrawal, the goods must be returned or handed over to the Seller without undue delay and no later than 14 days from the date on which the withdrawal notice was sent.
2. Exceptions to the right of withdrawal
The right of withdrawal does not apply in cases provided for by applicable laws and regulations, including goods that are liable to deteriorate or expire rapidly, as well as sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
If a particular product falls under an exception to the right of withdrawal provided by law, the return of a product of satisfactory quality under the 14-day right of withdrawal may not be possible.
This does not limit the Buyer’s rights if the goods received are damaged, defective, of inadequate quality, do not correspond to the order or otherwise fail to comply with the contract.
3. Returns, replacements and complaints
The Buyer may also contact us if:
- the wrong product was sent;
- the product was damaged before dispatch or during delivery;
- the product received has a defect or quality issue;
- the order was incorrectly assembled.
4. How to submit a request
If there is a problem with an order or the Buyer wishes to exercise the right of withdrawal, please contact us as soon as possible.
- Send an e-mail to: info@diviturki.lv.
- Provide the order number and briefly describe the situation.
- If the product is damaged, the wrong product was received or there is a quality complaint, please attach photographs of the product and its packaging.
5. Review of requests
We will review the request and contact the Buyer within 2 business days.
After reviewing the information, depending on the circumstances, we may offer one of the following solutions:
- replacement of the product;
- reshipment of the order;
- a full or partial refund;
- another solution agreed with the Buyer.
6. Refunds
If the Buyer lawfully exercises the right of withdrawal, the Seller will reimburse the payments received from the Buyer in accordance with the procedure and within the time limits established by applicable laws and regulations.
The refund will be made using the same means of payment that the Buyer used for the original transaction, unless the Buyer has expressly agreed to another method of reimbursement.
The Seller may withhold reimbursement until the goods have been received back or until the Buyer has provided evidence that the goods have been sent back, whichever occurs first.
If a refund is made due to a defective product, an incorrectly assembled order or another justified complaint, the refund procedure will be determined according to the specific circumstances and applicable laws and regulations.
7. Return costs
When exercising the 14-day right of withdrawal, the Buyer bears the direct cost of returning the goods unless the Seller has agreed to bear such costs or applicable laws and regulations provide otherwise.
If the goods are returned due to an error by the Seller, damage to the goods, non-conformity or another reason attributable to the Seller, the Seller will cover reasonable return costs or offer another appropriate solution.
8. Contact information
For questions regarding the right of withdrawal, returns or complaints related to an order, please contact us:
E-mail: info@diviturki.lv
Phone: +371 29243768
This policy does not limit any consumer rights provided by applicable laws and regulations.
Last updated: 19 August 2026.